WHO TO CONTACT - WHEN AND HOW

General Enquiries:

Mr Patel, Office Manager (Named Contact)
info@ravenstoneprimary.org.uk
020 8673 0594
Ravenstone Street
London, SW12 9SS

This includes requests for paper copies of policies and other key information from our website.

Admissions Enquiries:

Mrs Gilroy
admissions@ravenstoneprimary.org.uk

Reporting Absence:

info@ravenstoneprimary.org.uk or via your Arbor App

SEND Enquiries:

Miss Stanislaus, Assistant Headteacher: Inclusion Manager
assistanthead@ravenstoneprimary.org.uk

Safeguarding:

Miss Stanislaus, Assistant Headteacher: Designated Safeguarding Lead
assistanthead@ravenstoneprimary.org.uk

Recruitment:

Mr Patel, HR Administrator
info@ravenstoneprimary.org.uk

Curriculum, Teaching, Learning and Assessment:

Mr Whitehead, Deputy Headteacher
deputy@ravenstoneprimary.org.uk

Lettings Enquiries:

Mrs Gilroy
lettings@ravenstoneprimary.org.uk

School Clubs Enquiries:

Mrs Gilroy
info@ravenstoneprimary.org.uk

Complaints

Mr O’Kane
head@ravenstoneprimary.org.uk
Please reference our policies page.

Parent Reps

Please contact the school office who will support you in identifying your year group’s parent representative.

Friends of Ravenstone (PTA)

Please contact the school office who will support you in identifying the Chairs of the Friends of Ravenstone.

Issues Relating to Children

1 Class Teacher
2 Phase Leader: Lower Mrs Williams, Middle Miss Clarke, Upper Miss Turner, The Hive Miss Stanislaus
3 Senior Leader: Miss Stanislaus or Mr Whitehead
4 Headteacher: Mr O’Kane

Class Teachers

Typically, class teachers will dismiss your child at the end of the school day. At this point, they will be available to talk to briefly. If you need a longer conversation, please arrange an appointment by emailing them.

HC jcunningham@ravenstoneprimary.org.uk

HR dreed@ravenstoneprimary.org.uk

NW gwilliams@ravenstoneprimary.org.uk

RG egreenaway@ravenstoneprimary.org.uk

RM smcdonald@ravenstoneprimary.org.uk

1C hclarke@ravenstoneprimary.org.uk

1M lmoore@ravenstoneprimary.org.uk

2A aahmad@ravenstoneprimary.org.uk

2C scastello@ravenstoneprimary.org.uk

3D mdowney@ravenstoneprimary.org.uk

4D lduckworth@ravenstoneprimary.org.uk

4L rleach@ravenstoneprimary.org.uk

5A lbanton@ravenstoneprimary.org.uk

5B jbull@ravenstoneprimary.org.uk

6T cturner@ravenstoneprimary.org.uk

Response Times and Expectations Around Communication
All staff will endeavour to respond via email, book a meeting or get back to you as soon as possible; however, this could take up to 5 working days. To support our team with managing a healthy life-work balance, there is no expectation for emails to be responded to after 5:30pm, at weekends, or during school holidays.

When meeting with staff, be mindful of the following:

• meetings may be held in an open setting
• the staff member you are meeting with may ask a colleague to join the meeting - either to capture minutes or ensure, together, the best advice or response possible can be given
• electronic recording of meetings (e.g. on a mobile phone) is not acceptable
• staff will try to help you as quickly as possible, but they may need to seek advice from colleagues before they can get back to you with a response.

Paper copies of policies and other key information on our website can be obtained by contacting the school office where all members off staff will be happy to help.